Privacy Policy

Taylors Traditional Products Ltd Privacy Policy

Introduction

This Privacy Policy Statement explains how we will handle & protect the data you provide when you use the Taylors Traditional Products Website, or contact Taylors Traditional Products by telephone or by post.

We pledge to handle your data securely, lawfully, transparently and for specific use.  We use the information we collect from you to process your orders, requests and queries, and update our customer records.

Taylors Traditional Products Ltd,  Unit 23, Deethe Farm Industrial Estate, Cranfield Road, Woburn Sands, MK17 8UR.   Phone Number: 01908 237800.  E-mail: info@taylors-products.co.uk

This policy is effective from 27th April 2021.

 

The type of personal information we collect 

We currently collect and process the following information:

  • Name, Address, Postcode, & email addresses of our customers.
  • Name, Business name, Address, Postcode, email addresses and phone numbers of our Trade Customers.
  • Bank account and payment details (financial data) from our customers.

All individual’s credit card/debit card details are sent direct to Santander who process all payments and are GDPR compliant.  We do not store any card details.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you order on our website, so that we can deliver your order to you.

We hold your details because we have a legitimate interest for us to contact you:-

    • To update you on your current order
    • To request feedback about your delivery experience
    • To update our internal record keeping sales leger
    • To update you on new products, special offers or other information we think you may find interesting.

If for any reason you do not wish us to contact you, you have the option to opt out of any contact from us by either phoning us on 01908 238700, or emailing us at info@taylors-products.co.uk

We pass your name and address information on to our courier so that they are able to complete the delivery for us. Our couriers, APC, and Parcelforce48 are GDPR compliant.

Taylors Traditional Products takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this policy.

 

How we store your personal information 

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, there are full login and password controls on our computer systems.

We only retain your personal data for as long as we need it for the legitimate purpose for which it was collected.  We undertake not to retain personal data for longer than is necessary to ensure compliance with the legislation and any other statutory requirements.

Records will then be deleted from our computer systems.

 

Your legal rights.

You have the right to request access to the data we hold about you on the file, and we will respond, at the very latest, within one month.

As an individual, you have various rights under the legislation including a right to:-

  • Be told the nature of the information Taylors Traditional Products holds.
  • Prevent use of your data for direct marketing.

If you have any concerns then you have the right to contact the Information Commissioners Office (ICO), Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, to assess whether any provision of the Act has been contravened, however we would be grateful if you could contact us in the first instance to see if we can clarify your query.

 

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